Refund Policy

This Refund Policy explains how we handle refund requests and subscription cancellations on the platform.

Nature of digital content

Because this is digital content with immediate access (subscriptions, individual films, and credits), purchases are generally considered final once access to the content is unlocked. That said, we review refund requests case by case in the following situations:

• Duplicate or incorrect charges
• A confirmed technical failure that prevented access to the purchased content
• An unauthorized charge on your account

How to request a refund

To request a refund:

1. Contact us at [email protected]
2. Provide the email used for the purchase and the date of the charge
3. Describe the reason for your request

We respond within 7 business days, and approved refunds are processed within the same timeframe, though they may take longer to appear on your card statement depending on your bank/card issuer.

Currency and conversion

The currency of the charge depends on the payment method you choose: Pix and card payments are processed in Brazilian reais (BRL); cryptocurrency payments reflect the equivalent value in US dollars (USD) at the time of the transaction. Refunds are issued in the same currency and through the same method as the original charge; if a currency conversion is involved, the amount may vary according to the exchange rate in effect at the time of the transaction, and we are not responsible for any resulting exchange-rate differences.

Subscription cancellation

You can cancel your VIP subscription at any time. Access to exclusive content remains available until the end of the period you already paid for — there is no prorated refund for remaining time already contracted, except in the cases described above.

Credits

Credits purchased separately do not expire if you cancel your subscription, but they are non-refundable once used.

Refund method

When approved, a refund is issued to the same payment method used for the original purchase.

Chargebacks

Before opening a chargeback with your bank, please contact us first at [email protected] — we resolve most cases directly and more quickly that way. Chargebacks filed for services that were actually provided, without first attempting to contact us, may result in permanent account cancellation.

Changes to this policy

We may update this Refund Policy from time to time. The most recent version will always be available on this page.

Contact

Questions about refunds may be sent to: [email protected]